Just talked to the PP Int'l Res line to upgrade with miles for an April roundtrip LGW-PHL-LGW.
I got this booked in Q class so I could move upfront, but now that I got off the phone, I am really confused:
First, the agent upgrades me for 10,000 miles LGW-PHL and gives me a seat in row 1 (NOT complaining, but I thought this was 30,000 miles and reserved for CP and GoSleeper).
Then she tells me for the PHL-LGW segment that there are no upgrade seats left and that they don't do wait lists anymore for seats that may be released a few days before the actual flight date as they used to. The only option would be to upgrade on the day of departure at the gate.
I've only upgraded a few times for TA before but this was all news to me.
Can anybody confirm this process or do I need to call back and hope to get a different agent to do something about the PHL-LGW segment?