Originally Posted by liberty805

Even though it was late and I could just head for home, my curiosity got the best of me and I too headed over to Customer Services to see how these passengers were treated. WOW! No respect whatsoever. Quickly the line formed to over 20 passengers with just two agents working the desk. Normally this might not be so bad, except each agent took forever and a day to help the passengers. After 45 minutes, and I’m not exaggerating, the line had not moved and the first two passengers who had gotten in the line were still working with the agents. 45 minutes. It was close to midnight before the line moved even 2 people.