The general culture at LAN (as in much of Chile) are "these are the rules." "These are the rules." "These are the rules." People who might be the sweetest people, when they have their workface on, enforcing rules, are not the same people. I don't know if this "culture" has affected the Lan Argentina staff, but I'd imagine it is the same if they want to keep their jobs. My few minor derivations from rules on Lan has been met with a lot of resistance.