If you've worked web support for a web application then you know that "stupid user errors" are very, very common, and many times the user is at fault for not using the web application "as designed".

My experience with .bomb web support is that their job is to serve as an "expert user", login in as you, and to observe .bomb is NOT working as designed. Once observed then the problem is documented and a problem report is created, and/or some manual intervention is taken.

That's the system, it sucks, and there should be another way to get support to investigate a real problem.

If you don't want to give your chosen password, just change it before calling web support to something temporary then change it back after the call.

BTW, my experience with .bomb web support has been very mixed ... some good folks some very bad, to the point where I had to walk them through the site.