Originally Posted by
JohnAx
Try escalation to the office manager (who unfortunately may or may not be better.) That worked for me when I first approached IBL in Mauritius - the office girls were useless, but the boss was really on top of things.
Good advice, as always. My TA has taken it up with the Relationship Manager at CX who has undertaken to deal with it herself. Apparently she was on the fares desk for BA previously so should be knowledgeable. Fingers crossed...