Originally Posted by TXTBIRD13

I work as a PTS travel agent. Many times, when a hotel is not quite 100% full, but close to it, they block inventory to third party booking sources to prevent overbooking. In those cases, one has to callt he hotel directly to book the room, which we can do. Admittadly, many of us are too lazy to do it, but we often do. You can always ask if the agent doesn't offer it. Also, suites are typically considered specialized tpyes of rooms that have to be booked directly with the hotel. No, to be advised to book online and then try and get FHR amenities is bad advice. The hotel has to be booked with PTS to get those. Sometimes hotels make exceptions, but lately it very hit and miss. The agent in that case should have called the hotel and booked as FHR.