Originally Posted by
Jlock
I filled out a survey a while back with a little constructive criticism and I received a (form) letter from Pam stating they will try to do better. Yesterday, while on UA 246 diverted to Indianapolis (DEN-ORD), sitting in Indy for 4.5 hours, I received another letter saying 5000 miles will be deposited into my acct. Funny thing is, I only filled out one survey. I'll take the miles anytime.
Jlock
It IS a bit comforting to know that someone is reading those surveys and they just dont go off into to cyber hell.