Originally Posted by
xyzzy
How many other airline web sites have you used? Continental's is much better than any of the others that I have used. I would counter your argument by reminding you of the fact that Continental has a representative here and that they are actually interested in solving web site problems and in soliciting feedback. I don't see any other airlines doing that.
The fact that CO feels compelled to send a managing director to this forum to try to guide the lightning bolts simply reinforces my argument that they have intractable problems. It's a great PR move...it even gets moderators all starry-eyed. Wow, you even forgot about the problems! I guess it worked. Next time you speak time him, please ask him to answer the private email I sent him about the web problems. These problems have wasted entirely too much of my time this week.
As for other websites, do you honestly think I've not used other airlines' websites?
By the way, is the moderator supposed to moderate or inject his opinion into the postings?