Originally Posted by
lewisc
I agree with the previous poster, business are tired of internet savvy customers requesting discounts they're not entitled to.
We can certainly debate the ethics of judging employees based on their success of selling expensive add ons and even on the policy of "overcharging" unknowing customers so they can offer knowledgeable customers lower rates.
OK - to the first point, once again - she is not that internet saavy and wasn't requesting (purposefully) a discount she wasn't entitled to. He computer at work autopopulates the info and she's not too saavy about what rate plans and the like even mean. She realized the error at the counter and SHE brought it to the agent's attention as she didn't intend it to be a company rental.
To your second point - sure, my first line in the debate is that when a customer makes a mistake and calls it out, it's common courtesy to not figure out every possible way to screw them as a Thank You
