Originally Posted by stangbuilder66

Ok, I missed that comment of his, and I have a story for that one. Last year I was taking a flight on AA from STL to DFW. There was a problem with the plane and they diverted to Wichita Falls, TX. The plane was taken out of service, no biggie, a minor setback for safety and a new plane is on its way. WRONG. A bus was on its way and drove us the rest of the way to DFW. So there is a mechanical problem, on a legacy, and I am mad because I paid for air service, not bus service. If I wanted the flight to take that long, I would have taken the bus in the first place. So I call AA and ask for my money back or at least a voucher for the amount paid for future travel. No dice they say. Their story is I paid for transportation from point A to point B and they provided that service. Never mind the fact I paid to be FLOWN from A to B. After a half hour on the phone with them trying to explain how I paid for a FLIGHT, not a sight seeing tour of Texas I was finally given a voucher for future trips. How much? $50. Tell me, what can you get for $50 on AA? I guess I can apply it to a pillow and blanket rental if I ever HAVE to fly AA again. Now that I can get non-stop to STL on WN, I won't be needing AA for that leg anymore. That $50 can just sit in my desk as a constant reminder of why I don't deal with that company anymore.

So actually I guess I was given comp from the legacies, but nowhere NEAR what they should have done.