I have already posted about my experience at EWR on Friday (came in on SQ 22, tried to connect to CO 1198 to BOS). Briefly, after assessing the fact that I could not get through to a person on the CO PLT line, nor my company's travel agency, and the CO Elite reaccomodation line looked hours long, I fired up my computer and bought a ticket on Amtrak from Penn Station. It appeared to me that I was in the midst of an extraordinary situation and that the usual fixes were not going to work. I admit, I got lucky (and was home in my Boston suburb only about 10 hours behind schedule), but I felt that at least taking a proactive hand in controlling my destiny was better than waiting for something to be done for (to?) me.