That was the point I agreed with you. She paid $33/day for insurance, you wanted her to pay $12 (for liability) so I agree she's entitled to a $20/day refund. Your GF agreed to the upgrade and for the roadside assistance. Many of us wouldn't have taken those items but I'm not sure why you'd be entitled to a refund.
I agree with the previous poster, business are tired of internet savvy customers requesting discounts they're not entitled to.
Customers, like your GF, who are willing to pay extra for items most of us waive are what allows the rental agencies to have low base rates for the rest of us.
We can certainly debate the ethics of judging employees based on their success of selling expensive add ons and even on the policy of "overcharging" unknowing customers so they can offer knowledgeable customers lower rates.
Originally Posted by
daveland
ChopSuey - I think that is a valid summary of how it will play out
But I do think that beyond the rate itself, the fact that the agent coerced her into $66 worth of insurance addons, after I spoke directly to the agent and informed her of what coverage her credit card already, is what demands National make amends.
The agent told my GF that I was wrong and that she should trust her as the expert. That's what really got me. Especially since I was right!
In any event, where will I have the best luck making the case? Do I call the regular reservations line and ask for a supervisor?