Just want to let everyone knw that CX is still making an effort to make right on the situation first discussed in this thread (now locked).

It seems CX called my home and provided what my wife described as a very sincere sounding personal apology. They have also upgraded me from J to F for my return flight and left an email and phone number at which I can directly reach the person who called if I have any other need/want/desire.

I still have mixed feelings on the whole event, but I do appreciate the efforts CX has made to date.