Originally Posted by
bocastephen
2) if the CO flight is full, then the customer should be placed on the standby list - Delta's system orders the standby list not just by status, but also factoring in missed connections and delays, so a Plat with an irregular op situation would be cleared before a Plat who just wants to fly out earlier. CO should engineer their list clearing mechanism in the same manner. The customer can opt to go on the standby list for as many flights as they wish, while at the same time holding a confirmed seat on the next flight with open space. Whichever clears first, off they go - and the remaining protected segments/lists would automatically cancel.
Are you serious. Do you really expect CO IT people are able to do this when it took them weeks to get the web site right?
And whoever commented that I should have tried to rebool earlier because of a weather advisory, maybe they're right. I didn't see the advisory. However, I went out to EWR Friday morning in what to me seemed like a light snow to find my 7:00am to SFO cancelled. The CSR at the PC was able to quickly rebook me through MSP and I was able to get to SFO to do my business that Friday afternoon. On reflection, it might have been helpful if she said "Mr. Handsome, I have a way of getting you out to SFO but (a) your return flight is already cancelled, or (b) you may have trouble getting back tomorrow with the weather advisories we've been given. Do you still want to go out and take your chances about getting back." So I was ignorant and I didn't ask the right questions, but it might have helped to have had a little help so I could either have rebooked for Sunday right then and there or decided not to head out.