Originally Posted by
Bonehead
I would assume (
) that they protected you on the next CO flight with availability out of the original airport (SFO, in this case). Do you know for a fact that there was availability on earlier CO flights SFO-EWR?
It would be good to find out what the "official protection policy" is (paging
CO Insider...).
No. I'm assuming that there was no availability, at least when I spoke to them on Friday evening. What the avilability might have been at the time my flight was cancelled, I have no idea. But my original question still stands. Despite the weather, it seems pretty callous to "protect" one of your better customers on a relatively costly ticket with a three day delay.