Certainly true; however they all seem to have been trained in the Phonetic Alphabet.

It really does help to know your Alpha's to Zulu's or at least have a readable copy available when you make your call.

Having typed that; I must admit my last call to IndiAA was answered by an customer services operator with a very good grasp of Aussie English (AKA 'Strine); did not need to quote a sierra or it's ilk at all. ^

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