Originally Posted by
jetBlueNYFL
What's the better system? To outsource overseas to countries like India where phone reps are given fake names to sound American and you can hardly understand what they're trying to say? They sound like computers reading off scripts and are NEVER helpful.
That's certainly better than outsourcing all of your heavy maintenance to a country like El Salvador.
I'll take the foreign phone reps with the fake names over the foreign maintenance stations any day.