FlyerTalk Forums - View Single Post - Terrible Emirates Customer Service Experience

Mar 17, 2007, 9:34 pm

#17

HeathrowGuy

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Join Date: Jun 2005

Programs: Continental Gold Elite, United Premier Executive

Posts: 6,766

Why does poor customer service from EK surprise anyone?

EK is a textbook example of what happens to service organizations that engage in rapid expansion without pre-establishing strict quality controls and conduct standards to forestall a sh!tshow.