This is even more amusing:

"The facts speak for themselves, my friend.

Since you've "outed me" in this thread, let me make a few biased observations:

JetBlue is different. Perhaps that's why we are held to a higher standard. Our crewmembers have built a great airline and are proud it, as by the way, am I. Last month, we let our customers down. In addition to apologizing and compensating those who we inconvenienced, we made a commitment not to let it happen again. We articulated this commitment externally in our customer Bill of Rights. Internally, we identified areas where we made mistakes and have taken substantive steps to correct them. I may be biased, but I believe in giving credit where credit is due: Thanks to the dedication and hard work of our crewmembers, we managed to meet and overcome a significant weather event yesterday. In doing so, we've proved to our customers and to ourselves that we're different because we're better.

sincerely,

Trey Urbahn
JetBlue Airways"
http://www.airliners.net/discussions...n/3311643/1/#7

Yeah, they do one thing right for once and proclaim they're better