Originally Posted by
SteveinTX
The customer reps are telling me that my re-booking would have been "lost revenue" for Continental, had they not charged me.
She went on to detail the difference between the X and Y fares and all the restrictions and I asked her if she considered me to be:
(1) a customer
or
(2) a lawyer.
She told me there is nothing they can do.
I am on hold with another customer service rep right now. After reading the Winter Storm notice from them, it's incredible that they are holding me to this. Not to mention that I have *SIX* RT trips booked and paid for right now.
Wow.
~Steve
Had it not been a case of weather problems , I would have no problem with CO wanting to charge whatever its fees are to confirm a different flight . Since there was NorEaster heading in, I think CO should simply wavier any and all fees in getting its passengers out. Especially as the OP didnt even make a change of date of their flight.
It leaves a very Sour taste in my mouth as there is no guanrantee that the next time it wont be Me or anyone else here on FT that will be held hostage to these fees and not knowing when the next flight will be available in the same fare basis as booked.