The customer reps are telling me that my re-booking would have been "lost revenue" for Continental, had they not charged me.

She went on to detail the difference between the X and Y fares and all the restrictions and I asked her if she considered me to be:

(1) a customer

or

(2) a lawyer.

She told me there is nothing they can do.

I am on hold with another customer service rep right now. After reading the Winter Storm notice from them, it's incredible that they are holding me to this. Not to mention that I have *SIX* RT trips booked and paid for right now.

Wow.

~Steve