Originally Posted by
edi-traveller
Funnily enough I was at a management meeting yesterday and the first topic of conversation was about how everyone is fed up with BA's service, delays, baggage handling, and its seemingly total contempt for its customers.
This includes several people who have always been BA advocates who wouldn't hear a bad word said.
I had an almost identical discussion this week. When I got back to the office (after BA cancelled my flight and I had to rely on Finnair to reaccommodate me with no help from BA) I mentioned this and was told that this week alone at least 6 people from our small department had been affected by BA cancelling flights at the last minute.
These will all be full-fare Y travellers, so quite lucrative to BA. But I think BA are reaching the tipping-point as their service standards continue to slide downhill. I know a number of people who are now trying to avoid BA, when they have a choice.