As I've mentioned before, I usually have to end up calling the NWA Elite line to upgrade my CO flights. I have noticed each time this occurs, I'm unable to use the check-in kiosk "due to my ticket has changed and must be reviewed by reservation agent (blah blah of some sort)". Well today, I attempt to fly standby for an earlier flight so I use the CO kiosk to see if I can elect standby. Get the same message, so I ask the CO ticket counter to assist me. This encounter was hilarious (to me at least...)

Me: Can you help me check-in? I'd like to take standby for an earlier flight.
Her: (typing) Hmm, well there's too many people with your last name. Are you on an e-ticket? Wait...(typing)...(confused/angry look on her face)....there's too many of you. What the...looks like MSP changed your record...
Me: (playing dumb) what, that's strange? (knowing full well that they upgraded me)
Her: Looks like someone wants to lose their job (remarks in quick manner). Than she mumbles something about clearing my upgrade on the return leg.

This gets me worried b/c they upgraded me for the return and I thought she was booting me back to coach for that leg. Arghh#$%#$@

Anyway, to make a long story short, this agent was p'ed off that NWA upgraded me and stated that this activity could warrant someone losing a job. This true..?

No big complaints against her b/c she did clear me standby at the ticket counter and put me on the 1st class standby list. I've had NWA agents screw my standby status (long story...). I can take the attitude if they perform their job correctly.

Well, I had to run to the Prez Club and check my res to make sure I was still upgraded on the return. Phew, sure enough it was. The prospect of 4 hours in coach...