Originally Posted by
basejumper
<snip> We also know where the elites are sitting in the main cabin, and I do my best to at least go back to acknowledge our Platinum members. I think a simple "how is everything Mr and Mrs "Plat" " goes a long way in showing our appreciation, especially if you're sitting in coach.
It is this kind of customer care that makes all the difference to us! This has not happened to me in Y, but I
know it would make my day, especially if it was a miserable one. Keep it up!
Originally Posted by jtrout
<snip> There was a platinum behind me that had the nerve to say to me "you are only a lowly silver, how did you get an upgrade when there are 30 platinums on the list" to him I responded "I did something you diddn't my friend, I paid for my ticket - - any questions"
...and on SEA-MSP, my response was "My client values my services enough to pay for F; how about you?" Burned karma points for that one, but soooo worth it.
All the best, James