Note: Here's how I was able to secure EEOs (on my second attempt).

Went to the "Contact Us" function.

In the dropdown I chose the subject that included (or suggested) "MR Elite Account" (don't recall the exact nomenclature but very close to that.

filled out the form (kept a copy by (C & P). I mentioned that I was aware the EEOs were available online but said I wanted the "official" ones inasmuch as I'd experienced problems due to hotels not being familiar with them. (Also included the song and dance about not receiving anything because I was lifetime platinum and we don't get (or require) new cards we should receive everything else).

First response directed me to the "EEO Print function"

I answered to the effect "Please re-read my entry - I'm aware of that but require the official EEOs for the reason noted in my original communication." (or something to that effect).

I received a return email to the effect that they were contacting the "Fufillment Manager."

Three days later the EEOs arrived in the mail enclosed in an envelope from Marriott Guest Services. Also included was a (form) letter from the Fulfillment Manager, Marriott Guest Services.

BTW, the letter noted that Marriott Customer Services can be reached at 801 468-4000.

You might want to try it and when connected ask for the "Fullfillment" Office.

Good Luck.


(But the real point is that no one should have to go through this when what would be a minor procedural change would translate into everyone getting what is due them. in the first place)


PS - That was my second attempt to acquire the official EEOs, Tried it over a month earlier via the Plat MR Line and was told that EEOS were sent w/new cards. (I explained why I wouldn't be included in that group).

The CSR then checked with a supervisor and said that they'd order me a new card and the EEOs would be included automatically with it.

The Card arrived about a week ago and predicatably, no EEOs accompanied it.