Chris- this is request for you to somehow getting the ball rolling on proactive steps to prevent problems experienced by MR Gold and Plat Elites in 2007 once again in 2008

Though it might be considered premature by some, past experience has proved that it takes quite awhile for a corpoation as large and complex as Marriott International to respond to a procedural problem ( at least ones reported from the "outside") and institute needed "fixes" in a timely manner. (Remember our pleas for EEO hotel processing instructions to be printed on them?)

it's been my experience as a Lifetime Platinum not to receive a new MR ID card on an annual basis.

Not that there's anything wrong with that -- after all, my card is permanently valid. Last year there was one minor hitch I experienced because included with the cards were the updated MR T & C and Elite Brochures. That was no problem inasmuch as I was able to secure them via the online "contact us" facility on the website.

However this year there was a complication because also included were the 2007 EEOs (a year's worth of them). It took awhile, but again I was able to secure mine -- others were not so fortunate.

This was discussed in the thread entitled 2007 Credentials- http://www.flyertalk.com/forum/showt...ht=credentials

I and others were advised that, as usual, EEO online equivalents could be printed, but alas, this was not to be the case (even the "partial remedy" provided a document that will surely vex Front Desk Associates (who historically have exhibited confusion as to the proper processing of "normal" EEOs).

This was discussed in the thread entitled EEO Printing Issue - http://www.flyertalk.com/forum/showt...ht=credentials

Although I'm certainly not the designated repesentative of all those affected I think it's reasonable to say that that group will be most appreciative of any effort you can bring to bear which will start these issues down the path to resolution..