First of all,
Originally Posted by
1KPath
As a frequent traveler to IAD and connecting through IAD (20-30 times per year...for the last 20 years...boy, this is getting old!)
, Mc
!
Originally Posted by
1KPath
This year, however, I have had nothing but good experiences at Dulles (even the security lines have been good to me!)
...
I hope what I have been experiencing is the result of a culture change at IAD
Second of all, just curious - are you seeing the change in the same people who've always been there? Or are you seeing this change in new people bringing a new attitude to their work?