Hello. Almost exactly one year ago, I transferred 20k HP miles into a newly created US account for the sole purpose of redeeming an award flight between China to Japan (last year, you could use HP miles in this manner).

The only place I kept a record of my new account number was in points.com because.... well, points.com is supposed to be good at storing that sort of info.

Fast forward 11 months; I want to use those miles to go to Seoul next week. I have a record of the transfer, but the account with the miles no longer shows up on points.com.

So, I emailed them yesterday and have yet to hear back. I also called usair, whose reps were unable to locate my new account (I have no idea which address I used).

Anyway, I'd appreciate any advice you guys might have to offer, especially a means to contact points.com that doesn't entail me forking over $50 for the priviledge, because I was hoping to get my ticket squared away today (at the 7 day mark).