My daughter reserved an SUV from Budget. Car was to be picked up at city rental location in Annapolis, MD. When she picked up the car, she specifically asked if it had four-wheel drive (this was a necessity). She was assured that it did have this feature. The car was a Chrysler Pacifica. It turned out that she was lied to by the Budget agent -- it was only two wheel drive.

To make matters worse, she got stuck in the snow, and had to be towed out!

Has anyone here had this type of situation, and what recourse does she have with Budget, who misrepresented crucial info about her rental vehicle?

Thank you!!

AG