<font face="Verdana, Arial, Helvetica, sans-serif" size="2">Originally posted by carpeperdiem:
It doesn't hurt to ask NICELY.
cpd</font>
couldn't agree more. if you start nicely (and are sure you're within your rights) and an agent tries to dismiss you, however, there is nothing wrong with firmly, politely holding their feet to the fire and asking for a supervisor.