Originally Posted by
sundrop
"100% satisfaction guarantee" only applies while you are still at the hotel. You have to explain your problem, allow them to fix/repair such said problem.
If they offered to fix the problem and you declined, your 100% satification guarantee is now nul/void.
Not in my experience. I stayed at a Quality Inn in Cincinnati that had no hot water. As I was checking out they got the hot water fixed, and offered to allow me back into my room for a shower which I was unable to accept because I had to hit the road. I later wrote a letter to Choice invoking the 100% satisfaction guarantee, and was given a full refund. Be aware that it takes Choice a VERY long time to respond, but you should get your money back. Be sure to let us know how it turns out!!