I've been debating getting this service mainly due to the 25,000 skymiles offer. I called several times with various questions and I was told they would waive off the activation fee of 29.95. But look at the following text chat I had with one of their "sales" agents online. Maybe you'll get as big a laugh out of it as I did:

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Thank you for choosing our secure EarthLink Sales chat. All agents are currently assisting other customers. Thank you for your patience. You are number '1' of '1' customers in line. Your estimated wait is '0' minutes and '4' seconds.
Hello and welcome to Earthlink's secure live Sales chat. You are chatting with Harry G..
Harry G.: Hello. How can I help you today?
Mike: Hi, I have promo code 1025848 and I was told the activation fee would be waved and I would get 25000 Delta skymiles
Mike: can you verify that for me?
Harry G.: Great, I can help you with that.
Harry G.: Please give me a moment
Mike: ok
Harry G.: Thanks for holding.
Harry G.: To do a check for service I will need your full name, phone number and complete physical address at that location.
Mike: I've already done that and it checks good, available. I just want to know about the promo code
Harry G.: Which of our services are you interested in? Will that be Dial Up, DSL or Cable High Speed Internet?
Mike: trueVoice
Harry G.: True Voice works on the high speed Internet.
Harry G.: Do you have high speed Internet?
Mike: yes
Harry G.: Great!
Harry G.: Activation fee of $29.95 applies. Twelve month term commitment required. Equipment Recovery Fee of $50.00 applies to unreturned or non-working EarthLink-provided equipment upon cancellation during initial term. Promotional Recovery Fee of $300 will apply to cancellation in months 7 through 12. Miles will be deposited into member's SkyMiles account within 10 weeks after customer has paid six consecutive monthly EarthLink invoices for qualifying service.
Mike: I spoke with someone the other day and they said the activation fee would be waived
Mike: plus it says the same thing right on the front page of your internet site
Harry G.: You can go in for the regular plan.
Harry G.: Right now you can get EarthLink trueVoice with unlimited local and long distance calling for only $24.95 per month, we do have a one time set up fee of $29.95 which is currently waived off.
Mike: and I'll get the skymiles?
Harry G.: No.
Mike: that's pretty bogus
Mike: here's your website:
Mike: Unlimited local and long distance calling in the United States, Canada, and Puerto RicoPremium calling features FREE Activation ($29.95 value)
Mike: says nothing about any other offers
Mike: false advertising
Harry G.: No.
Harry G.: With the promo code you will have to pay for the activation.
Mike: what does activation entail?
Mike: what do I get for 29.95?
Harry G.: That is the activation fee.
Mike: what do you do to activate the srevic
Harry G.: We activate the line for the phone the charge is for that.
Harry G.: Would you like me to get this order started for you?
Mike: If you waive the fee, sure. Otherswise I'm going to Vonage
Harry G.: Then you will not get the miles.
Mike: yeah and I won't get this hassle either.
Harry G.: Shall I sign you up?
Mike: NOOOOO
Harry G.: Okay!
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