Originally Posted by
Pocket Aces
I think this is how I understand it too. When you redeem the travel package, you specify what cat you want. If the hotel you want to book is raised to a higher cat, you are out of luck, unless you have already made the booking for that particular hotel.
I intended to use one of the travel packages for a cat 6 hotel, but I haven't booked it yet as I'm unsure of dates. I have booked a cat 7 package, just in case the hotel is upgraded to cat 7. It also allows flexibility - I can change my mind and book a cat 7 hotel instead. But if I originally reserved a cat 6, I would be stuck with a hotel that is cat 6 and below.
If this is an issue for you - obviously a call to CS explaining the situation and asking to pay the difference might be received positively. After all - they make more money and keep you happy.