Originally Posted by
sundrop
"100% satisfaction guarantee" only applies while you are still at the hotel. You have to explain your problem, allow them to fix/repair such said problem.
We contacted the front desk every single night when we got back and discovered our room had not been cleaned (so they could let the staff know for better service the next day). One day we also contacted the front desk as we were leaving the room to let them know that we would be out of the room the rest of the day, so please have housekeeping come while we are out. Is this not what you are talking about?