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Old Mar 8, 2007 | 2:26 pm
  #23  
mia
Flyertalk Posting Legend Moderator: Credit Card Programs, American Express, Capital One, Chase, Citi, Diners Club, Eco Travel, Signatures
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How to email American Express (USA) customer service
0. American Express does not use internet email
1. Go to http://americanexpress.com
2. Login
3. Use Contact > Email link located below Account Services

I always write to American Express, never telephone, because it creates accountability. Do not combine multiple issues in the same email, submit a separate message for each topic because they are routed to specialists. You will receive an internet email notification when a reply has been posted.
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