"100% satisfaction guarantee" only applies while you are still at the hotel. You have to explain your problem, allow them to fix/repair such said problem.
If they offered to fix the problem and you declined, your 100% satification guarantee is now nul/void.
:example:
"I didnt care the rental had a flat tire, I was in a hurry. Now that I am 500 miles from no where standed....I expect compensation"