Join Date: Aug 2002
Location: WAS, FLL
Programs: AA, B6, CO, DL, FL, UA, US Gold (only took 10k miles), WN, Amtrak
Posts: 1,299
I stayed at the Comfort Inn Bayswater in London UK this past January and it was a less than great experience. No hot water one morning, broken lift, rude and apathetic service, not enough towels, nails sticking out the back of the Ikea night stand etc etc. When I got back to the states I called Comfort Inn's 1-800 number and filed a complaint. They told me that I would recieve a written reply from the property manager within a week. After having not recieved a reply in 2 weeks I called back corporate and they cut me a check for $80 to compensate me. They could not refund the cost of the room because I purchased it as part of a UA Vacations package.
The moral of the story is that I suggest you call their corporate complaints department and see what sort of remedy they suggest; this path worked out quite well for me.