AsiaTraveler

My husband and I recently stayed at a Comfort Inn. We were there four nights. During our entire visit, our room was never cleaned - bed not made up, no towels, nothing. The only time we had any indication that anyone was in our room was one day when we returned late and found that they had taken our dirty towels but not replaced them! This was in spite of the fact that every night when we returned and discovered our room uncleaned, we notified the front desk. However, while we were there, we noticed the card in our room that said "100% satisfaction guarantee." Basically it said, notify us if anything is wrong, and we'll make it right, or your stay's on us. However, when we went to check out and asked for the guarantee (at least for one or two nights), they freaked out and insisted that either we had had our room cleaned and/or we never notified the front desk. (they couldn't seem to decide which of the two was true)

So, just wondering, has anyone else ever successfully asked for the 100% satisfaction guarantee at Choice Hotels?