I emailed my thanks to Beth Shultis using the website and "contact us", and received the following in reply:

This letter acknowledges receipt of your E-mail to Ms Beth Shultis,
Vice
President, Marketing and Loyalty Programs, in regards to the Northwest
WorldPerks Elite program for 2004. She has reviewed your letter and
asked me to respond.

Ms Shultis appreciates all feedbag from our WorldPerks members, but
most
importantly or WorldPerks Elite members.

On behalf of all of us at Northwest Airlines and the WorldPerks
program,
we appreciate the support you have shown for our airline in the past
and
we are committed to earning and maintaining your loyalty. Please be
assured that as a member of our WorldPerks program, you are one of
Northwest's most important customers.

we hope that Northwest Airlines and our alliance partners
will have the continued privilege of serving your air travel needs.

Sincerely,

Cheryl A Johnson
Correspondence Specialist
WorldPerks Customer Service Center