We, all of us at FT.com, know that this issue with the software installed on the E-190 is a problem that steamed from Embrear, not JetBlue. However, like AC, JetBlue is stuck in the middle of this mess and the attempts at cleaning it up. I fully agree with all of you the pax in RIC are suffering from subpar service on the middle two JFK flights. Yes, there are no IFE's like adverstised. Yes, they are on ExpressJet's E145's, a smaller plan. However, service is not being disrupted at a highly noticable level and vouchers are automatically being given. Besides, the only reason I would bring AC up in the article is to show that JetBlue is learning how to cope with challenges. They've recieved enough bad press from the past month's events and have a big black eye in the view of the public, espicially in RIC. It is not fair for making the pax go through this, but it not fair to fully leave it as an exclusive problem to JetBlue (and leaving the fault with them).