I've seen some decent review of the Park Hyatt Buenos Aires here and am leaning towards this hotel over the Park Tower this coming November, but boy, is the reservations process frustrating. I want two suites, one each for two independent Diamond members. Let's see:

* Booked applicable rate with Gold Passport suite desk in the United States on two rooms and asked for 6,000 point GP suite upgrade. As per standard policy, was told they would request it with the hotel and let me know within 72 hours. I received no call back, so 5 days later I called GP to be told "sorry, we've asked the hotel to respond three times, but they have not responded to us at all, this is a very unusual situation but there's really nothing we can do if the hotel simply chooses to ignore our communications".

* At GP's suggestion, I then book two suites at "full points" since this can be confirmed immediately (I don't really understand why one has to be requested and one can be confirmed immediately, but that's evidently how it works).

* With this held I now approach the hotel having two reservations, one for money and one for full points. I would like my paid stays upgraded, then I will cancel my full points stays. Communication is promptly answered by Mr. Christoph Duker, a manager, but he states that I only have one room on the paid stay, and offers no answer to whether I can get the upgrade.

* I write back to him, and he passes my email to one of his subordinates and simply never replies to me again. Still, the hotel has it completely wrong - they keep claiming I have only one paid room (I have a printed confirmation for two, "My Reservations" shows it as two, GP confirms by phone its 2, etc.). And finally then I get an answer "we can't upgrade you then because we don't do upgrades in the busy season as we don't have sufficient suites for this".

* Hmmm...but my suites are already reserved, so what's the problem?

I guess I will just do full points if I do decide to stay here over Park Tower. I'm feeling uneasy though at staying here due to how poorly this was all handled. I rarely feel this way about Hyatt, but AARGH!