I am so glad I read this. I have been looking at Points.com and thought it was a rip off. I also thought that maybe it was the only way out there to consolidate miles/points. I was even contemplating joing for $5 month so I could actually talk to someone in customer service. My account is all confused and the only way to contact someone (without gold status) is through an email system and they take two weeks to contact you. What a joke. I am so NOT going to join their group. Thanks you guys!^