Originally Posted by
PhilH
Refunding redemptions online is
FREE. You get back every penny you've spent on taxes and fees. Not that the agents will tell you that (they may even try to charge you if you do it offline). My sorry saga dealing with all this is here (see reply #8):
http://www.flyertalk.com/forum/showthread.php?t=660688
So it seems to be a bit of a hit and miss with the option to cancel online.
Sometimes it's there, sometimes it's not, and as I said this is the first time I have had the option to cancel online, and so every other time I have been charges the £30 to return the miles to my account.