this isnt quite the same, but impressive none the less.

phx-iah flight was severely delayed to due repercussions from the xmas denver fiasco.

CO noticed i would misconnect on my iah-msy flight and becuase of sold out situations on the evening flights, they rebooked me on an earlier phx-iah-msy flight.

the rebook didnt happen until 4am which is when the phx manager called my cell. i was sleeping and did not hear it. upon waking up at 7am i checked my messages only to find out that i was now departing at 8am.

i threw on my clothes, called the elite line and begged them to call the phx station and let them know i was on my way, but that i would be late for bag check and gate arrival.

upon arrival at the terminal the supervisor, who had called me at 4am, was waiting for me to personally expedite my checked bags (snowboard, overwheight bag for two weeks of clothes and a bag of xmas presents). they rushed me to security and then to the gate.

i boarded with plenty of time to settle in and enjoy a pre-dept drink.

on top of it all, i was traveling on an EUA upgrade. when they switched my res they put my directly in F rather than playing the "we have to put you in Y and then let the system upgarde you" game.

to me, the most impressive CO experience in my career. i have yet to write a letter, but have all the flight info and names so i can properly thank the people who made it happen.

i really think phone calls and the like are what make CO stand out. i dont know if the other airlines do things like this, but really.... is it that hard to have the local manager call customers in advance if indeed they know of problems ahead of time?

you should be happy that CO called and said, "hey, there may be a major delay. would you like to go earlier/later?" especially in the wake of the JFK welt down.