Originally Posted by
Poco
Has anyone successfully filed a claim using this? I noticed the updated terms and conditions brochure in my last statement but wondered how convoluted making a claim would actually be. They seem to require some documentation from the airline about the nature of the delay as well as receipts etc.
I never did on my CIBC or my Amex card. But I had a couple of claims on my old DC/EnRoute card. They did ask for a letter from the airline confirming the delay/cancellation, and indicating the motive of the delay. And if not weather, they would approach the airline to get the airline's share.