I average about 200-250 flights / year as well. While I would definitely say you got shafted in your story...I can assure you over the years I've had worse, as well as others on here. At least once or twice a month I have a unreasonable experience that ticks me off for maybe an hour. But 2 or 3 times a year I experience a true meltdown in the system that costs me 1 or 2 days in travel, as well as other nightmares. There are roughly 65 people in the group I work in, and we all maintain the same schedule...with only maybe 5 of us being US flyers because of where we live. From what I've heard over the years...the same problems are in every domestic airline of this country.