I recently flew in F for the first time on NW. I paid an F class fare so no type of upgrade was involved. Had flown in F on mostly UA in the past and have a few comments regarding the quality of service I received. The switch from UA was based on their recent switch to commuter jets in the market we fly to.

Seats: UA seats are much nicer and more comfortable. Not a big deal though to me.

Entertainment: There is none on NW. Kind of miss that. Wish there was at least had audio service. A medium deal to me.

Food: The food on NW was at best awful. Had a breakfast flight outbound. Overcooked, low quality and poor presentation.

Had a dinner flight on the return? It was again nearly inedible. They should lose the 2 chunks of beef 'appetizer' as they were far from appetizing and no one ate it. Spend the dimes that are saved in improving the rest of the meal. Even with the recent cutbacks at UA the food has remained good to very good.

I also think that they should not serve the meals and drinks from the cart. UA flight attendants always served meals and drinks individually from the galley after going around the cabin and taking orders. Much higher quality perceived at ZERO cost to the airline.

Flight Attendants: All of the NW flight attendants were great. Very friendly and always available.

All of my flights were on time and arrived early. Something I would never have experienced had I flown UA connecting to United Express. Overall I would say NW did a pretty good job with the glaring exception of the food service.