Originally Posted by moshennik

I commute about 120 flights a year and have consistently experienced horrible customer service from US Air as compared to any other airlines i ever fly.
Here is the latest.
From LGA i was scheduled to take a flight to SYR at 4pm on Friday Feb 23rd.
Once they boarded some of the passengers they claimed the flight was now full, and although i had a seat assigned I was bumped - the explanation i received ( after asking about 10 times what happened) was the aircraft they received was smaller than they were supposed to. The reps ignored the group of those who were bumped for about 20 minutes before they finally said they would put us stand-by on the later flights. They did not offer compensation until I asked.
At which point they offered a free round trip ticket. I declined and they offered $200 check sent in a mail. (if i was a betting person i would bet that i will never see the check, but we will see).
I had stand-by for 5:30 and 7pm flight (both of them were at least 2 hours delayed) and confirmed seat on 9pm flight. There was a huge stand-by list for 5:30 flight (which actually did not star boarding until about 7pm, however i was told I was number 1 and had a good chance to get on it). About 45 minutes later the flight left without any announcement at all. I asked to what happened to stand-by and was told there were no seats available.
And hour later the 9pm flight was canceled. And 7pm flight (now scheduled at 10:12pm ) was full. Again there was NO overhead announcement about the flight cancellation.
It took me about 10 minutes to get attention of a customer service rep, who was not doing anything, but staring at her nails. She, at first, said the flight was not canceled, but once i pointed to the screens, she confirmed that in fact it was canceled.
I tried asking for the manager, and was told there was not one, and i should talk to ticketing desk. I went to talk to ticketing desk and was told to talk to people at the gate. The circle completed.
I asked her to rebook me for the only remaining flight 10:45, which was, of course delayed. I finally got to Syracuse around 12:30.
Over 8 hours late.

I am skipping over dirty LGA terminal and dirty plane and all the other attributes that made my day so much better.
Is this a norm for US AIr, or i was just being unlucky?