Originally Posted by EnvoyBoy

Yes, Yes, Yes! This was my immediate thought when I read this thread.

It wouldn't cost them anything--they have to have an F/A up there anyway. So, let's make it someone who's been trained and is interested in the FC product and then the "certified" FC F/A works that position.

All the other suggestions--valid as they are--would diminish in their importance if each flight the FC pax experienced a warm, friendly, hospitable, service-oriented F/A each and every time who used their name, thanked them for their business, welcomed them on board, circulated often, etc.

A boy can dream.

I'd love to hear from GalleyWench on this idea.