My take on this hotel is that they have staff that is indifferent to stay problems that could arise. I stayed here one night in november. Got in at about 11.30 pm. Check -in was ok. Ordered late supper ( a soup) which came with stale smelly bread!. next morning at about 4.00 am an alarm goes on in the next room and keeps going for two hours till lobby manager switches it off. Seemed like someone had set the alarm and then checked out. Spoiled my night and day!. No apology from the hotel even when I mentioned this at check out.
I escalated by email and front office manager who responded said they never got a complaint like this etc etc. Escalated to SPG and got comp points.
The rooms are larger than the Hilton, which I use as well and the location convenient for me. But they have a busy and very small front desk lobby and indifferent service.